Privacy Policy

We collect information you provide directly when you place an order, contact customer support, subscribe to updates, or submit information through forms on our website. This may include your name, email address, shipping details, billing details, and any information you choose to share in support requests.

We may also collect limited technical and usage information automatically, such as browser type, device information, referring pages, and interactions with our site. We use this information to maintain site performance, understand how visitors use the site, and improve the overall customer experience.

We use personal information to process and fulfill orders, provide customer support, communicate order updates, respond to inquiries, detect misuse, and improve our products, services, and website operations.

If you opt in to receive marketing communications, we may use your email address to send product updates, launches, and other brand news. We do not use your information for unrelated purposes, and you can unsubscribe from marketing emails at any time.

Like most ecommerce websites, we may use cookies and similar technologies to keep the site working, remember preferences, measure performance, and understand how visitors navigate the website.

These tools help us improve page performance, identify technical issues, and understand which parts of the site are most useful. You can manage cookies through your browser settings, although some site features may not work as expected if certain cookies are disabled.

We may work with third-party providers that support order processing, payment handling, shipping, email delivery, analytics, and customer service. These providers receive only the information needed to perform their services on our behalf.

We do not authorize third-party service providers to use your information for their own unrelated marketing purposes when they are acting on our behalf to support BudGlowey operations.

We keep personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

Retention periods may vary depending on the type of information involved. When information is no longer needed for these purposes, we take reasonable steps to delete, anonymize, or securely store it in accordance with applicable obligations.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message. Depending on your location, you may also have rights to request access to, correction of, or deletion of your personal information.

To submit a privacy-related request, contact support@budglowey.com and describe your request. We may ask for limited information to verify your identity before we complete certain requests.

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction.

No method of transmission over the internet or electronic storage is fully secure, but we regularly review our processes and access controls to support responsible handling of personal information.

For privacy questions, access requests, correction requests, deletion requests, or other data concerns, please contact us at support@budglowey.com.

If your question is about an order, setup, product use, or warranty support, you may find a faster answer in our Support Center.